Employer Industry: Higher Education
Why consider this job opportunity:
– Salary up to $18.25 per hour
– Comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans
– Opportunity for career advancement and growth within the organization
– Supportive and collaborative work environment
– Chance to make a positive impact on student experiences and services
What to Expect (Job Responsibilities):
– Provide exceptional customer service across various communication channels including voice, email, web chats, and texts
– Assist students with inquiries related to admissions, enrollment, registration, and financial aid processes
– Schedule patient appointments and manage registration using Electronic Medical Records (EMR)
– Ensure compliance with university policies and adherence to the Health Insurance Portability and Accountability Act (HIPAA)
– Complete special projects and perform other duties as assigned
What is Required (Qualifications):
– High School Diploma or equivalent
– Minimum of one (1) year of customer service experience
– General knowledge of customer service principles and processes
– Proficient skills in complex problem-solving, active listening, and effective communication
– Ability to manage time effectively and work independently or within a team
How to Stand Out (Preferred Qualifications):
– Associate or Bachelor’s degree
– One year of customer service experience in higher education, student services, or healthcare
– Knowledge of academic programs, policies, and federal and state regulations
– Familiarity with Banner, Recruit, and/or Avaya systems
– Bilingual proficiency in English and Spanish
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