Description:
• Serve as a key contact for clients and consumers
• Handle inquiries, ensuring timely and accurate service delivery
• Actively support company-wide efforts to maintain customer satisfaction
• Maintain detailed documentation of all interactions
• Proactively identify and resolve client and candidate issues
• Provide ongoing client service at the highest level
• Work closely with cross-functional teams to enhance service delivery
• Participate in special projects or initiatives as assigned
Requirements:
• High school diploma or equivalent
• Minimum of 2-3 years in a customer service role
• Exceptional verbal and written communication skills
• Proficiency in both English and Spanish is highly desirable
• Proficiency in CRM software and Microsoft Office
• Typing minimum 45 WPM
• Familiarity with industry compliance standards is a plus
• Ability to handle multiple tasks and responsibilities simultaneously
• High level of accuracy in documentation and data entry
• Excellent problem-solving skills and empathy
Benefits:
• Competitive pay
• Robust benefits package
• Opportunities for career advancement
• Collaborative and team-oriented culture
• Monthly appreciation events
• Continuing education and training resources
