Job Title: Loan Servicing Customer Service Representative
Location: Remote (USA Only…
Status Type: 30 hours per week Contractor
Compensation: $20-25 per hour (Contractor)
Job Overview
We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our esteemed team in a remote capacity. In this pivotal position, you will handle inbound communications related to our comprehensive loan services, providing exceptional assistance to clients and prospective customers. If you possess stellar communication skills, a thorough understanding of loan products, and a commitment to delivering outstanding service, we invite you to apply.
Key Responsibilities
• Manage inbound communication with professionalism and warmth, addressing inquiries via phone, email, and other channels.
• Provide accurate information regarding loan products, including terms, conditions, and application processes.
• Assist clients through the loan application journey, elucidating necessary documentation and next steps.
• Resolve client issues and concerns related to loan accounts, payments, and transactions effectively.
• Ensure timely follow-up on customer inquiries to enhance their overall experience.
• Document client interactions clearly and accurately in our CRM system for future reference.
• Collaborate with loan officers and team members to facilitate seamless service and escalate complex issues when necessary.
• Stay informed about the latest loan products and industry regulations to serve our clients better.
• Adhere to compliance standards to ensure all interactions meet company policies and regulatory requirements.
Required Skills
• A minimum of 1-2 years of customer service experience, preferably in loan services, banking, or financial services.
• Strong verbal and written communication skills, capable of conveying complex loan terms and processes clearly.
• Proficiency in Microsoft Office, CRM software, and phone systems.
• Demonstrated problem-solving skills with a focus on client satisfaction.
• Attention to detail in managing and documenting customer inquiries.
• A customer-centric mindset with a genuine passion for assisting clients in achieving their financial objectives.
Qualifications
• High school diploma or equivalent required; a Bachelor’s degree in a related field is preferred.
• Familiarity with various loan products, such as home loans and personal loans, is advantageous.
• Ability to work autonomously as well as collaborate effectively within a team in a fast-paced environment.
• Strong multitasking and organizational skills to manage diverse communication channels efficiently.
• Bilingual candidates are encouraged to apply.
Career Growth Opportunities
Become part of a reputable private direct lender recognized for its integrity and commitment to excellence in the real estate sector. Collaborate with a dedicated team that values professional development and offers opportunities for career advancement.
Company Culture And Values
Join an organization that fosters a collaborative and supportive work environment where every team memberÂ’s contributions are acknowledged and appreciated. Enjoy the flexibility of a remote working atmosphere while playing a significant role in real estate investment projects and loan management.
Employment Type: Full-Time
