Are you detail-oriented, resourceful, and ready to make an impact? We are looking for a proactive Customer Service Representative to join our fast-paced, high-growth team. This is a remote position with required availability to work during Eastern Standard Time (EST) hours, ensuring seamless support for our customers.
Key Responsibilities…
• Respond to customer inquiries promptly and professionally via multiple communication channels.
• Provide clear, comprehensive information on our services, addressing questions with accuracy and empathy.
• Resolve customer issues efficiently, ensuring every interaction upholds our high standards of service quality.
• Capture and manage quality control details to ensure customer satisfaction.
Required Skills & Tools:
• Strong verbal and written English communication skills.
• Proficiency with Mac computers.
• Experience using Slack, Google Drive, Notion, Real VNC, and working with PDFs.
• Familiarity with reading and interpreting measurements.
• Reliable, high-speed internet connection.
• A MacBook is required for this role.
• Availability to work EST hours.
Working Conditions:
• Fully remote position with availability to work 7 days a week.
• Embrace a dynamic, startup culture where you’ll learn on the fly, tackle significant responsibilities, and experience rapid career growth in a fast-paced environment.
If you thrive in a high-energy setting and are passionate about delivering exceptional customer service, weÂ’d love to hear from you. Join us and be part of a team where your contributions will make a real impact
