Description
WHO WE ARE:
WeSki is rebuilding the $80B ski travel industry from the ground up with the world’s first self-service platform for booking an entire ski trip in just a few clicks.
Our dynamic package technology is already connected to hundreds of suppliers via API integrations. The platform empowers customers to plan, compare, book, and fully customize their ski holiday by providing real-time prices and availability for millions of ski trip combinations including accommodations, flights, transfers, ski passes, ski gear, and ski lessons.
Once skiers are on their trip, WeSki’s technology continues to provide a stress-free experience by automatically coordinating all trip components, so skiers can relax and enjoy their ski holiday without worrying about the logistics.
We released our product just a bit less than 3 years ago and are already approaching $100M in sales while growing profitably!
ABOUT THE ROLE:
• Take ownership of client’s onboarding, professional services… and consulting to ensure a unique customer experience.
• Serve as the main point of contact for our customers throughout their journey at WeSki;
• Pre-booking advice on where and how to book a ski trip.
• Post-booking support according to customers’ needs.
• Support during the trip to give a great customer experience.
• Represent the voice of the customer and influence product development roadmap.
• Liaise between WeSki customers and WeSki suppliers for requests, complaints, and updates
• Requires the ability to work independently while receiving support from a broader team.
• This is a full-time remote position with a rotating shift work schedule, including weekends and evenings.
• This position is for a contract of up to 8 months, with an option for renewal.
Requirements
REQUIREMENTS:
• Native English speaker – must
• 3+ years of experience in customer service – must
• 2+ Experience in Travel Tech B2C – must
• Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk and Intercom – advantage.
• Preferably In-Resort team experience – advantage
• Excellent written and verbal communication skills.
• Strong technical skills and self-learning ability to understand multi-platform systems.
• Ski experience – advantage
