CVS Health is a leading healthcare organization dedicated to enhancing patient outcomes and providing top-notch pharmacy services, retail, and health-related support. Our mission is to deliver exceptional care and support, ensuring our customers receive the highest standard of service.
Position: Customer Service Representative…
Location: Remote
Job Description:
As a Customer Service Representative at CVS Health, you will be pivotal in delivering outstanding service and support to our clients. This remote role demands excellent communication skills, problem-solving capabilities, and the ability to work independently.
Key Responsibilities:
• Manage inbound and outbound calls regarding pharmacy services, prescriptions, and general inquiries.
• Provide accurate, timely information, addressing customer concerns and resolving issues efficiently.
• Assist with prescription refills, medication management, and insurance-related queries.
• Maintain professionalism and empathy during all customer interactions.
• Document all interactions and follow-up actions in our customer service database.
• Collaborate with team members and supervisors to enhance service quality and operational efficiency.
Qualifications:
• High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Prior experience in customer service or call center environments is advantageous.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Proficiency with computer systems and software applications.
• A reliable high-speed internet connection and a quiet, dedicated workspace at home.
Benefits:
• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) plan with company match.
• Opportunities for career growth and professional development.
How to Apply:
To apply, please submit your resume and cover letter through our online application system. For more information about CVS Health and this role, Join Apply.
Join CVS Health and make a difference in the lives of our customers while advancing your career in a supportive, dynamic environment
