Description:
• Ensure clients achieve maximum value from sustainability software.
• Guide customers through implementation process and provide ongoing support.
• Manage customer success programs, driving adoption and value realization.
• Help customers understand and use the product for business outcomes.
• Manage a portfolio of clients, maximizing value from tools and services.
• Own implementation success of large customers, helping organize accomplish their goals.
• Lead and support Customer Success Associates and Coordinators in the Americas region.
Requirements:
• 3-5 years of CSM experience in a SaaS organization.
• 3-5 years experience managing complex customer engagements.
• 3-5 years Program and Project Management Experience.
• Have a track record of success building relationships, especially with strategic customers.
• Ask the right questions to understand people’s underlying needs.
• Excellent communication skills, both written and verbal.
• Extremely organized — balance… many moving pieces across various customers and priorities.
• Highly customer-focused, proactive learner, enjoy customer success.
• Live a culture of teamwork, quality, growth, drive to action, and excellence.
• Role may include up to 10%+ travel.
Benefits:
• 90% employee premium and 75% spouse/dependent premium covered by Worldly.
• Company-sponsored 401k with up to 4% match.
• Incentive Stock Options
• 100% Parental Paid Leave
• Unlimited PTO
• 13 company holidays
