Job Opening Customer Support Entry Level (Spanish/English)About Floranext
Floranext is the leading independent florist software provider. We offer florist e-commerce, point of sale, and wedding/event proposal products to flower shops. The role is 100% remote.
Are you who we are looking for?
Are you looking to launch your career working as part of a dynamic tech start-up?
Would you love to say your day-to-day job responsibilities make a real difference with local small businesses?
Is working as part of a small team of great people important to you?
Do you want to see your ideas have an impact on the global floral industry?
If youre willing to grow your career within our company, were looking for you!
About the Role
We love our customers, and strive to provide high touch, personalized, general and tech support to our flower shop customers. If you are passionate about spreading knowledge, problem solving for our customers, this role is for you!
Customer Support Entry Level (Spanish/English)
Were currently looking for an entry level Customer Support Specialist to provide high touch, personalized general and tech support to our customers. Basic requirements include:
Able to work full-time (40 hours per week)
Able to connect with customers via a computer headset on a stable internet network
Bachelors degree required
Key Skills
Native Spanish/English proficiency
Enjoy working with people
Excellent communication skills (verbal and written), and a passion for problem-solving and helping others
Comfortable learning and working with evolving technologies
Able to empathize with our customers and listen patiently and attentively
Able to calmly diagnose a variety of technical issues and offer technical support to customers
Experience with basic computing e.g. printer setup, remote support is a plus
Experience or interest in the floral industry is a plus
Job Type: Full-time
Pay: $22,000.00 – $30,000.00 per year
Benefits:
Flexible schedule
On-the-job training
Paid time off
Work from home
Shift:
8 hour shift
Day shift
Work Location: Remote
