Employer Industry: Telehealth Services
Why consider this job opportunity:
– Competitive salary with flexible hours
– Fully remote position, allowing work from anywhere in the U.S.
– Opportunity to contribute to the success of therapists and improve patient care
– Collaborative work environment with cross-functional teams
– Chance to drive continuous process improvements based on therapist feedback
What to Expect (Job Responsibilities):
– Manage day-to-day therapist questions and requests through a shared mailbox and various support channels (SMS, phone, emails)
– Provide support to therapists to ensure their success along the treatment journey
– Share feedback and insights with the team on common themes expressed by therapists
– Collaborate with cross-functional teams to enhance processes
– Document knowledge bases and saved responses for improved patient service
What is Required (Qualifications):
– Must be available and punctual for scheduled work shifts
– Exceptional written and verbal communication skills
– Ability to manage multiple support channels effectively
– Strong problem-solving skills to address therapist inquiries
– Experience in customer service or a related field
How to Stand Out (Preferred Qualifications):
– Experience in a telehealth or healthcare-related customer service role
– Familiarity with documentation and knowledge management systems
– Ability to identify and analyze process improvement opportunities
– Strong interpersonal skills for effective collaboration with team members
#Telehealth #CustomerSupport #RemoteWork #ProcessImprovement #Healthcare
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
