Description:
• SBT is looking for a Customer Support Representative to help take our company’s growth to the next level
• The ideal candidate will be responsible for providing text and payment support to our clients
• Duties include handling high priority tickets within a fast-paced environment, escalating client/software issues to technical, and understand/analyze client requests to ensure high CSAT
• It will be imperative that this person be detail-oriented, self-motivated, able to stay focused in a fast-paced environment and adapt to frequent updates
Requirements:
• High School or equivalent
• 2+ years of applicable Customer Support within a technology company
• Excellent detail-oriented, organizational, and time management skills
• Experience managing high priority tickets in a fast-pace environment
• Experience working with tickets within HubSpot
• Experience with SalesForce
• Experience with Payment Support
• Proficient in working with Outlook, Microsoft Excel, Microsoft Word
•… Analytical and problem-solving skills
• Customer focus and adaptability to different personality types
• Self-driven with the ability to work with little supervision
• Excellent verbal and written communication skills
• Adapt to frequent changes
Benefits
