Customer Service Representative (Remote)
Job Summary
Leading online food delivery service that connects customers with top local restaurants is seeking a dedicated and driven Customer Service Representative.
In this role, you will serve as the initial contact for customers and partner restaurants, ensuring their interactions are seamless and enjoyable.
Responsibilities
• Serve as the primary point of contact for customers and partners through phone, email, and live chat support.
• Ensure a responsive, helpful, and personalized experience for users.
• Guide customers through order placement, delivery tracking, and use of the mobile app.
• Quickly address and resolve customer issues, escalating complex cases as needed.
• Deliver precise details regarding services, promotions, and policies.
• Maintain records of interactions and customer feedback in CRM system.
Requirements
• Previous experience in customer service, call center, or similar role.
• Excellent verbal and written communication skills.
• Ability to multitask with strong attention to details.
• Positive attitude and a customer-first approach with a desire to assist users.
Customer Service Roles Offer
• Competitive hourly salary based on experience.
• Full benefits package including health, dental, vision, and paid time off.
• Opportunities for professional growth and development within the company.
• Employee discounts on food delivery services.
• Flexible work from home options with various shifts available based on your schedule.
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Shift:
• Day shift
• Evening shift
• Morning shift
Work Location: Remote
