Description:
• Join Gabb Wireless to provide world-class customer support for safe tech products.
• Support customer inquiries about account management, device troubleshooting, billing, etc.
• Answer incoming calls and provide high-quality support to our customers.
• Take ownership of customer issues and follow problems through to resolution.
• Work closely with supervisors to ensure customer satisfaction and productivity.
• Continually learn about products and services to enhance knowledge.
Requirements:
• 1+ years of experience in a customer support role, preferably for a technology product or service
• Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts)
• Exceptional communication skills and the ability to react quickly when speaking with customers
• Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately
• Enthusiastic and can-do attitude that… radiates positivity and dedication to each customer
• Previous experience with Calabrio, Gladly, Dialpad, or other call center software preferred
Benefits:
• Hourly rate: $16 per hour
• Quarterly performance-based bonus potential
• Fully remote after training
• Company provided laptop and equipment
• Eligible for medical, dental, and vision insurance benefits
• We offer a 401(k) retirement savings plan
• Generous Paid Time Off and Unpaid Time Off
