We at Coforge have an urgent need for a Retention Specialist for a long term assignment in Augusta, GA. Start date is May 5th. This is an ONSITE role. Pay rate here is $15/hr on W2 + benefits + retention bonus. The shift will be from 9.30am to 6 pm EST Monday to Friday. If interested and available, please feel free to email me at [email protected] and can call at 3475786028 extn 11391
Job description:
??Promoting and/saving products and services
??Providing excellent customer experience via phone
??Negotiating and completing save/service order requests from customers.
??Working with customers patiently, tactfully, and efficiently
??Accurately informing customers of various fees and adjustments.
??Providing options to the customer based on product and service needs.
??Active listening skills
??Ability to follow tactical call flows to optimize the customer experience.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
??401(k) matching
??Dental insurance
??Flexible schedule
??Paid time off
??Vision insurance
Shift:
??Day shift
??Evening shift
??Morning shift
??Night shift
??Overnight shift
Experience:
??Call center: 3 years (Required)
??Customer service: 1 year (Required)
Ability to Commute:
??Augusta, GA 30907 (Preferred)
Work Location: In person