Description:
• Outstanding Service: Deliver exceptional customer support through various channels (phone, email, chat). First contact with customers and understand their needs.
• Help: Assist customers with basic inquiries and resolve issues related to our software. Inquiries come in through phone, email and chat. All using one system, intercom.
• Customer Support: Manage incoming customer inquiries and tickets efficiently using our Intercom ticketing system.
• Product Familiarization: Become a product expert in SwiftComply’s compliance software.
• Relationship Building: Create a positive first impression and foster strong customer relationships.
• Documentation: Maintain detailed records of customer interactions and feedback.
Requirements:
• Strong interpersonal and communication skills: You can effectively communicate complex information in a clear and concise manner, both verbally and written.
• Problem-solving abilities: You enjoy troubleshooting issues and finding solutions to… customer challenges.
• Attention to detail: You are organized and accurate in your work.
• Customer focus: You prioritize customer satisfaction and build strong relationships.
• Technical aptitude: A basic understanding of software applications is helpful.
• Experience in a customer support role: While not required, previous experience with Intercom or Water Compliance is beneficial
Benefits:
• Healthcare – we offer medical, dental, and vision insurance with an HSA option
• Life insurance – we offer free life insurance plan for you
• 401(k) – we provide pre-tax/roth options and the company makes a contribution equal to 3% of your compensation, regardless of your contribution amount
• Remote – we work remotely and provide a $1000 home office setup stipend
• Paid time off – we encourage you to take time for vacation, wellness day, etc, for a positive work-life balance and you get your birthday off
• Parental leave – we want you to enjoy some time with your new addition to the family with a 2 months paid leave
