Description:
• Provide high-quality customer support via email, phone, and chat.
• Assist customers with technical issues and usability concerns.
• Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
• Analyze and escalate complex cases to ensure fast and effective resolutions.
• Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
• Continuously develop product knowledge and stay up to date with new features.
Requirements:
• 3-5 years of customer service experience (strongly preferred).
• Proven ability to troubleshoot technical issues and address customer concerns.
• Strong technical aptitude (experience with testing is a plus).
• Excellent communication skills for building positive customer relationships.
• Highly organized and accountable, with strong time management skills.
Benefits:
• Regular performance-based salary reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Health & Wellness program – reimbursement of up to 500 EUR annually for health and fitness-related expenses.
• Reimbursement for professional development courses.
• Service years recognition financial reward.