Job Summary
Job Type: Full-time…
Salary: Competitive, commensurate with experience
Working Hours: Standard business hours with some flexibility
Company: CVS Health
Location: Remote
Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) plan, and more.
Description
CVS Health is seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. This remote position is an excellent opportunity for someone who enjoys problem-solving and helping others. As a Customer Support Representative, you will be the first point of contact for our customers and will play a critical role in ensuring their satisfaction with our products and services.
Key Responsibilities:
Handle inbound and outbound customer calls in a professional manner
Respond to customer inquiries via email and chat
Provide accurate information about our products and services
Resolve customer complaints and issues efficiently
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to address customer needs
Conduct follow-up calls to ensure customer satisfaction
Requirements:
High school diploma or equivalent
Excellent verbal and written communication skills
Previous experience in customer service or a related field
Strong problem-solving abilities
Ability to work independently and as part of a team
Proficiency with basic computer applications (Microsoft Office, etc.)
Reliable internet connection and a quiet workspace
Educational Qualifications:
High school diploma or equivalent (required)
Additional certifications in customer service or related fields (preferred)
Experience:
1-2 years of experience in customer service or a related field
Company Overview
CVS Health is a leading healthcare innovation company with a clear mission: helping people on their path to better health. We are pioneering a bold new approach to total health by making quality care more affordable, accessible, and integrated for millions of people nationwide. From providing pharmacy services and health plans to offering walk-in medical clinics, CVS Health is transforming healthcare through innovation. Join us to be part of a company where you can make a meaningful difference in the lives of others.
If you are passionate about providing exceptional customer service and want to work in a supportive and dynamic environment, we encourage you to apply now. Start your journey with CVS Health today!
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