The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities…
• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
• High School Diploma or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
Industry Leading Benefits:
• Weekly pay via direct deposit and accessible payroll support
• Medical and dental insurance
• Maximum non-tax stipends available including lodging, meals and incidentals
• Competitive Wages
• Referral Bonuses
• Weekly Pay
• Matching 401(k) – 100% vested
• Health Insurance
• Life Insurance
• Direct Deposit
• Travel Stipend Package
• Flexible Scheduling
• Sign-on Bonus
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