Job Summary
**Job Type:** Full-time
**Salary:** Hourly
**Working Hours:** 8-hour shifts
**Company:** Delta Airlines
**Location:** Georgia
**Benefits:** Health, Dental, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts, Career Development Opportunities
Job Description
Delta Airlines is excited to announce immediate openings for Remote Delta Live Chat Agents. As a Live Chat Agent, you will be the first point of contact for our valued customers. Your role will be to provide exceptional customer service, answer inquiries, resolve issues, and maintain a positive image of Delta Airlines. This role is entirely remote, allowing you to work from the comfort of your home while being an integral part of a leading airline company.
In this position, you will handle a variety of customer interactions through our live chat platform, including answering questions about flight bookings, cancellations, baggage, and other travel-related inquiries. If you are a customer service expert with excellent communication skills and a knack for problem-solving, we would love to hear from you.
Requirements
– High school diploma or equivalent
– Minimum of 1 year of customer service experience, preferably in a call center or remote environment
– Exceptional written communication skills
– Ability to work flexible hours, including weekends and holidays
– Strong problem-solving abilities
– High-speed internet connection and a quiet home office setup
– Proficiency with computers and customer service software
Responsibilities
– Respond to customer inquiries via live chat in a timely and professional manner
– Provide accurate information regarding flights, bookings, cancellations, and other travel-related matters
– Resolve customer issues and escalate when necessary
– Maintain a high level of product knowledge to provide accurate information to customers
– Follow all company protocols and policies
– Keep detailed records of customer interactions and transactions
– Collaborate with team members and other departments to improve service delivery
Benefits
– Comprehensive Health and Dental insurance
– Paid Training to ensure you are fully equipped for the role
– Generous Paid Vacations and Sick Leave
– 401(k) Matching Program
– Employee Discounts on Delta flights and services
– Career Development Opportunities to grow within the company
Educational Qualifications
– High school diploma or equivalent is required
– Additional certifications in customer service or related fields are a plus
Experience
– At least 1 year of customer service experience, especially in a remote or call center setting, is highly preferred
– Experience in the airline or travel industry is a bonus but not mandatory
Company Overview
Delta Airlines is a global leader in the aviation industry, committed to connecting people and cultures across the world. With a rich history dating back to 1924, Delta has been at the forefront of innovation, customer service, and operational excellence. Our diverse and inclusive work environment fosters a culture of teamwork and continuous improvement. We believe in investing in our employees, offering robust training programs, and providing opportunities for professional growth. Join us at Delta Airlines and be a part of a dynamic team dedicated to creating memorable travel experiences for our customers.
