Description:
• ABOUT LVT: LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform.
• ABOUT THIS ROLE: As an Enterprise Customer Success Manager, you will be responsible for managing a portfolio of State, Local, and Higher Ed (SLED) customers.
• RESPONSIBILITIES: Develop and maintain strong, strategic relationships with key stakeholders within client organizations.
• Act as the main point of contact for enterprise customers.
• Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
• Conduct training sessions to educate clients on the full capabilities of our products.
• Proactively monitor customer accounts to identify and address potential issues.
• Collaborate with the sales team to ensure timely renewal of contracts.
• Gather feedback from customers and communicate insights to internal teams for product improvement.
Requirements:
• 4+ years… experience in Customer Success, Account Management, or Business Development, in the Public Sector.
• Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment)
• Experience using CRM tools, including Salesforce and CS Tools.
• Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset
• Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges
• Ability to make decisions and react when time is of the essence
• Communicates clearly and concisely about both technical and non-technical subject matter
• Diplomatic, tactful, and poised under pressure, with a high comfort with ambiguity
• Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once
• Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results
• Team player who contributes positively to overall team morale and company culture
• Willingness to travel
Benefits:
• Comprehensive health, vision, and dental benefits for you and your family.
• Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
• 401(k) With up to 4% match
• Time Off & Paid Holidays – Ask us how we empower employees to take control of their well-being
• Stock Options – Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
• Paid Parental Leave – To help your growing family while you’re away from work.
• Company Events – Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
• Charitable Opportunities – LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
• Wellness – We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
• And More – Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events
