About Frontier Communications:
Frontier Communications is a leading provider of internet, phone, and television services, committed to connecting communities and delivering exceptional customer experiences. We believe in fostering a collaborative and inclusive environment where every team member has the opportunity to make a meaningful impact.
Job Summary:
We are looking for enthusiastic Customer Service Representatives to join our team. In this role, youll provide outstanding service to our customers by resolving inquiries, troubleshooting issues, and delivering tailored solutions that enhance their experience with Frontier.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a professional and friendly manner.
Resolve customer concerns, including billing issues, technical support, and service questions.
Provide information about Frontier products and services and recommend suitable solutions.
Maintain accurate records of customer interactions in the system.
Meet or exceed performance metrics, including customer satisfaction and call resolution times.
Stay updated on Frontiers products, services, and promotions.
What Were Looking For:
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to work in a fast-paced environment and manage multiple tasks.
Previous experience in customer service, call centers, or related roles is a plus.
Comfortable with technology and quick to learn new systems.
Qualifications:
High school diploma or equivalent (required).
Proficiency in using basic computer applications.
Availability to work flexible shifts, including evenings, weekends, and holidays as needed.
What We Offer:
Competitive hourly pay with opportunities for bonuses and incentives.
Comprehensive training to set you up for success.
Health, dental, vision, and retirement benefits.
Opportunities for career growth and advancement within Frontier.
Discounts on Frontier products and services.
