Employer Industry: Customer Service and Support
Why Consider This Job Opportunity…
• Competitive pay
• Comprehensive benefits package including health, dental, and vision insurance
• 401k retirement plan
• Paid time off (PTO)
• Opportunity to work fully remote from anywhere in the U.S.
• Fast hiring process
What To Expect (Job Responsibilities)
• Answer and manage incoming calls, emails, and chats to assist customers
• Assess customers’ needs and provide accurate solutions for a positive experience
• Learn and adhere to all customer service procedures and policies
• Strive to exceed personal and team targets, goals, and quotas
• Record, organize, and file customer interactions and profile/account changes
What Is Required (Qualifications)
• Must be available and punctual for scheduled work shifts
• Exceptional phone and listening skills
• Strong written and verbal communication skills
• Ability to learn and follow customer service procedures
• Experience in a customer service role preferred
How To Stand Out (Preferred Qualifications)
• Previous experience in a customer service or engagement role
• Familiarity with customer service software and tools
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Experience with returns, refunds, and shipment tracking
#CustomerService #RemoteWork #CompetitivePay #CareerOpportunity #Benefits
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