Job Descriptio:
At Kohl’s, our strategy is to become the most trusted retailer of choice for the active ad casual lifestyle. Be part of a team culture that values diversity ad iclusio, works hard to help each other succeed, ad celebrates each other’s wis to deliver a best-i-class experiece for our customers.
Resposibilities:
• Creates a friedly ad welcomig eviromet by greetig ad offerig assistace to customers
• You are the face to the customer esurig they remai the top priority while balacig tasks ad routies
• Smiles ad Says Hi! Greets all customers ad associates, assists i a friedly, courteous maer ad adheres to the Yes We Ca policy efficietly resolvig customers questios ad requests
• Cosistetly uses the 5 step GREAT program while iteractig with customers: Greets ad Egages Customer, Requests Credit, Explais Savigs, Asks to Complete the Survey ad Thaks the Customer
• Able to lear ad adapt to curret techology to assist customer eeds
• Delivers the highest level of customer service through effective problem solvig
• Solicits, opes ad activates Kohls Charge applicatios ad loyalty programs
• Esures that all cash hadlig procedures are doe i accordace to policy ad procedure
• Complete trasactios accurately ad efficietly while egagig customers
• Flexible ad willig to cross-trai ad work i other areas of the store, as eeded
• Adherece to Kohl’s policy ad procedures
• Regular attedace
Preferred Qualificatios:
• No educatio or experiece required.
• Must be at least 16 years of age or older.
• Writte ad verbal commuicatio skills with the ability to ifluece i a clear ad cocise maer.
• Naturally curious; desire to lear.
• Commitmet to valuig diversity ad cotributig to a iclusive work eviromet.
