Company: LB Handels GmbH & Co. KG
Location: Remote (Indonesia)
Industry: Mobile Phone Accessories
Employment Type: Full-time
About Us:
LB Handels GmbH & Co. KG is a leading retailer of mobile phone accessories, primarily serving the German end-customer market through platforms such as Amazon, eBay, Kaufland, Otto, and others. We are currently seeking a highly motivated Customer Service Representative to join our team remotely from Indonesia.
Job Responsibilities:
• Handle customer inquiries on various marketplaces using our ticket system.
• Answer customer phone calls in a professional and friendly manner.
• Process customer complaints, returns, and disputes efficiently and effectively.
• Manage returns and ensure timely resolution of issues.
• Work efficiently and solution-oriented to maintain high customer satisfaction.
• Demonstrate intercultural understanding to effectively address and resolve problems for our predominantly German customers.
Requirements:
• Proficiency in… German at a C1 level (according to the Common European Framework of Reference for Languages).
• Previous experience in customer service is highly desirable.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills and the ability to manage multiple tasks simultaneously.
• High degree of intercultural sensitivity and understanding.
• Reliable internet connection and a quiet workspace for handling phone calls and other tasks.
What We Offer:
• Competitive salary and benefits package.
• Opportunity to work remotely.
• A dynamic and supportive team environment.
• Ongoing training and professional development.
If you meet the above requirements and are excited about working in a fast-paced and international environment, we would love to hear from you!
LB Handels GmbH & Co. KG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Application Question(s):
• Have you worked in Customer service or Hospitality before?
Experience:
• professional work: 3 years (Preferred)
Language:
• Mandarin (Preferred)
• German (Required)
• English (Required
