Position: Health & Benefits – Call Center Supervisor / Member Services Supervisor (Remote)
Employer Industry: Financial Services…
Why consider this job opportunity:
• Opportunity for career advancement and growth within the organization
• Flexible remote work options available in multiple states
• Supportive and collaborative work environment
• Chance to make a positive impact on member experience
• Recognized for outstanding workplace culture and benefits
What to Expect (Job Responsibilities):
• Provide day-to-day leadership to ensure a high-performance, customer service-oriented work environment
• Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives
• Provide coaching and guidance for performance improvement and development
• Direct and oversee the training of new representatives
• Maintain and increase employee engagement
What is Required (Qualifications):
• High school diploma, GED, or college degree
• 5 – 7 years of applicable experience
• Excellent analytical skills with a proactive nature
• Strong organization skills with a drive to meet deadlines
• Proficiency in Microsoft Excel, Word (including mail merge), and Outlook
How to Stand Out (Preferred Qualifications):
• Experience with Salesforce CRM preferred#J-18808-Ljbffr
