Description:
• Work in front of a computer for approximately 8 hours speaking with members
• Listen to member’s needs and provide direction for care
• Build a trusting and caring relationship with members
• Educate members on benefits and health resources
• Document and track contacts with members
• Resolve issues with limited management intervention
• Collaborate with colleagues for the best customer experience
• Coach and assist in call center staff development
Requirements:
• Must work an 8 hour shift between 8am and 8pm EST
• Customer Service experience in a transaction based environment
• 1+ year of Microsoft Office Suite Experience
• Experience working multiple screens and applications
• Effective organizational skills
• Effective communication skills, both verbal and written
Benefits:
• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with partners
