Hiring Now: FedEx Online Customer Service Jobs Remote Part-Time
Job Summary
Join the FedEx team as an Online Customer Service Representative! This part-time position offers the flexibility of remote work with working hours under 4 hours per day. The salary is competitive, ranging from $15 to $20 per hour depending on experience. Enjoy a flexible schedule that allows you to balance your work and personal life effectively. As a remote job, you can work from the comfort of your home. We also provide various benefits, including health and dental insurance, paid training, and paid vacations to ensure your well-being and job satisfaction.
Job Description
As a FedEx Online Customer Service Representative, you will be the first point of contact for our customer inquiries. Your primary responsibility will be to assist customers through various channels, including chat, email, and social media. You will engage with customers to address their concerns, provide information on FedEx services, and help resolve any issues they may encounter.
Your day-to-day tasks will include answering customer questions regarding shipment tracking, delivery schedules, service options, and billing. You will also be required to handle customer complaints professionally and efficiently, ensuring that every customer feels valued and heard. By utilizing customer service best practices, you will play an essential role in maintaining FedExs reputation for excellent service.
In addition to customer inquiries, you will be responsible for documenting all interactions and ensuring that customer feedback is conveyed to the appropriate departments. Collaboration with team members will be key, as you may need to provide insights on common customer concerns to help improve our service offerings.
Strong communication skills are crucial in this role, as you will be engaging with customers from various backgrounds. Empathy, patience, and a positive attitude are essential attributes that will help you succeed in this position. Additionally, you will be trained on FedExs proprietary systems and tools, so a willingness to learn and adapt is essential.
If youre looking for a fulfilling part-time job that offers both flexibility and the opportunity to work with a globally recognized company, apply today!
Requirements
1. High school diploma or equivalent.
2. Excellent verbal and written communication skills.
3. Ability to work independently and manage time effectively.
4. Proficient in using computers and online communication tools.
5. Prior customer service experience preferred but not required.
6. Strong problem-solving skills and attention to detail.
7. Availability to work a minimum of 20 hours per week.
Responsibilities
1. Assist customers with inquiries and provide timely solutions.
2. Manage multiple customer interactions across different platforms.
3. Accurately document all customer interactions.
4. Collaborate with team members to improve service quality.
5. Provide feedback on customer concerns to management.
6. Maintain a positive and professional demeanor at all times.
7. Stay informed about FedEx products and services to provide accurate information.
Benefits
Competitive hourly wage.
Health and dental insurance options.
Paid training and ongoing professional development.
Paid vacation and sick leave.
Flexible work schedule.
Employee discount programs.
Opportunity for advancement within the company.
Educational Qualifications
Minimum of a high school diploma or GED; further education or certification in customer service is a plus.
Experience
Prior experience in customer service is preferred but not essential. We welcome fresh talent willing to learn!
Company Overview
FedEx is a global leader in logistics and parcel delivery services, committed to providing unparalleled customer satisfaction. Our dedicated team works tirelessly to ensure that every package reaches its destination on time and in perfect condition. At FedEx, we believe that our employees are our greatest asset, and we strive to create a work environment that fosters growth, collaboration, and innovation. Join us in our mission to connect the world and deliver whats important!
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