This is a remote position.
About:
Key Responsibilities:
Travel Booking:
• Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities
• Provide expert advice on destinations, travel packages, and travel-related services
• Manage and update booking information, ensuring accuracy and alignment with client preferences
• Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience
Customer Service:
• Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy
• Assist clients with changes, cancellations, and modifications to their travel plans
• Follow up with clients to ensure satisfaction and gather feedback on their travel experiences
Scheduling Duties:
• Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members
• Maintain organized schedules and ensure timely execution of travel plans and related tasks
• Prepare and manage itineraries, confirmations, and travel documents
Qualifications:
• Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems
• Excellent communication skills, both written and verbal, with a customer-centric approach
• Proficiency in using travel booking systems, CRM software, and other relevant tools
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
• Detail-oriented with a high level of accuracy in handling bookings and scheduling
• Ability to work independently in a remote environment, demonstrating self-motivation and accountability
• Flexibility to adapt to changing priorities and handle unexpected issues with professionalism
What We Offer:
• Competitive Salary:Attractive base salary with performance-based incentives
• Flexible Work Hours:Set your own schedule within a framework that supports work-life balance
• Remote Work:Enjoy the convenience and flexibility of working from home
• Professional Development:Opportunities for ongoing training and career growth within the travel industry
• Travel Discounts:Exclusive discounts and perks on travel bookings for you and your immediate family
• Health and Wellness:Comprehensive health insurance plans, including dental and vision coverage
• Employee Assistance Program:Access to resources and support for personal and professional development
• Team Building:Virtual team events and activities to foster a supportive and collaborative work environment