HR Central Advisor
Temporary through approx. 2/28/25 (covering for a Leave of Absence)
Worksite Location: Remote from Home
Job Profile Summary:
Supports the Human Resources (HR) Central Team in a variety of areas (e.g., HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc.). With professional demeanor, provides first-level HR support. Educates employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools. Determines appropriate course of action or escalation for emerging issues and utilizes knowledge management tools.
Specific Responsibilities:
– Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.
– Handles one to three HR programs, onboarding, unemployment, education verifications, offboarding and/or other programs or platforms of support.
– Creates high-quality employee experiences through customer support.
– Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research).
– Conducts New Hire Orientation.
– Produces ad hoc HR statistics and reporting.
– Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.
– Documents all customer interactions via Salesforce case management system.
– Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.
– Understands and meets the HR shared services team established Service Level Objectives (SLOs).
– Provides back up support to other HR Central team members, as needed.
– Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team.
– Encourages and trains employees to utilize self-service resources.
– Attends meetings related to areas of support.
– Performs other responsibilities associated with this position as may be appropriate.
Skills and Competencies:
– Ability to apply fundamental HR principles, company policies, and practices to assigned tasks
– Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory)
– Effective general interpersonal and communication skills
– Ability to communicate (both verbally and in writing) sensitive/confidential HR information
– Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment
– Ability to demonstrate and maintain a high level of professionalism
– Ability to build effective working relationships
– Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.)
– Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments
Education and Typical Experience:
– High School Diploma or equivalent or
– Bachelor’s Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred
– 3+ years of experience in Human Resources (if High School diploma only) or
– 1+ years of related work experience (if have a Bachelor’s degree)
Job Type: Contract
Pay: $23.00 – $26.00 per hour
Schedule:
• 8 hour shift
• Monday to Friday
Education:
• Bachelor’s (Preferred)
Experience:
• Human resources: 4 years (Preferred)
• payroll support / international transfers: 2 years (Preferred)
Location:
• California (Required)
Work Location: Remote
