Description:
• As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues.
• Create an outstanding quality service experience for the GE Appliance consumer,
• Advocate for customers with multiple internal departments for satisfactory resolutions.
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.
Requirements:
• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English is a requirement
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Previous experience working from home (preferred)
• Passion for helping customers and problem-solving
• Flexible with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution skills; negotiation skills; and time management skills
• Flexibility, being the ability to adapt to change.
• Critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns
Benefits:
• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities