About the position
The Inside Sales Representative (B2B) position at Concentrix involves engaging with clients to communicate the benefits of products and services, focusing on lead development, contract selling, and closing deals. This role is designed for individuals who are passionate about providing exceptional customer experiences and are looking for a career with growth potential in a supportive and inclusive environment.
Responsibilities
? Work within a dedicated territory to achieve a revenue-based quota by effectively selling and upselling clients’ products/services.
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? Manage a high volume of customer engagements via phone and email with a focus on meeting customer needs.
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? Provide accurate weekly, monthly, and quarterly sales forecasts.
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? Maintain a mastery of product knowledge and technical understanding of services to assess customer requirements.
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? Assist customers in resolving concerns/roadblocks that may prohibit product satisfaction or usage.
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? Maintain customers and prospects within our Customer Relationship Management system (CRM) to ensure all relevant data is captured and kept up to date.
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? Undertake sales motions which may or may not include lead generation, lead conversion, health checks, and/or renewing contracts.
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? Deliver expert customer experiences?always with a smile.
Requirements
? Ability to commute to and work in our Nashville, TN office (hybrid).
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? 1 years of experience working in a corporate or B2B sales capacity (preferred).
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? Prior success in achieving personal and team sales quota/goals.
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? Experience in high-volume calling and learning new technologies.
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? Having a coachable and adaptable attitude, with excellent knowledge of MS Office programs.
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? Experience working with Salesforce.com or similar CRM.
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? Willingness and flexibility to work on-site/hybrid for the first 2-10 weeks (depending on role), then remote post-training.
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? Must reside in the United States or have a valid U.S. address for residence.
Nice-to-haves
? Experience in a customer service role.
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? Familiarity with sales techniques and strategies.
Benefits
? Starting wage ranges from $16.00/hr to $20.00/hr plus incentives
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? Paid training and performance-based incentives
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? Lucrative employee referral bonus opportunities
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? Company networking opportunities with organized groups
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? 401K with company match
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? Paid PTO and holidays
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? Medical, dental, and vision insurance
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? Comprehensive Employee Assistance Program (EAP)
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? Health and wellness programs
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? Modern, state-of-the-art office setting
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? Programs and events that support diversity, equity, and inclusion