Job Description:
The culture at Kohl’s Stores is one of acceptance, mutual support, and celebration of success among team members.
Why Kohl’s:
Create a workplace culture that is centered around teamwork and collaboration, where everyone is valued for their contributions.
No More Constricted Work Hours: Restraints on your available work time will no longer be a problem. Take advantage of our offer of flexible shifts, allowing you to work during the day or night, on weekends, and any time in between. Our teamwork policy empowers you!
Get ready to shop for your holiday gifts and save big with a 15% associate discount and additional discounts on stackable coupons
Leaders who genuinely care about their team members’ well-being tend to prioritize their development and provide the necessary support to enable them to achieve their potential.
At our store, we offer the top-rated national brands that you already know and trust.
The objective of Kohl’s is to be the trusted retail destination for those who embrace active and casual lifestyles. Our focus on diversity and teamwork contributes to creating a culture that celebrates success to deliver unparalleled customer service.
About the Role:
In this role, you will play a pivotal role in supporting our sales efforts by focusing on delivering an unparalleled customer experience. Your ability to engage and coect with our customers, using our unique hospitality mentality, will be the driving force behind your success. You’ll deliver crucial information on current merchandise, store promotions, and upcoming events, while also efficiently executing operational procedures. Your ultimate goal will be to coect with our customers in a way that helps address their shopping needs, leaving every individual feeling respected, appreciated and ultimately, satisfied.
Key Accountabilities:
• Utilize our Shop C3 Program to increase your business’s success in sales, hospitality, operations, people management and conversion optimization.
• Drive sales
• Drive sales by crafting an inspiring shopping ambiance that motivates customers to discover new products and add them to their baskets
• Regularly communicate with employees to ensure everyone is on the same page in terms of sales goals and expectations
• Begiing the interaction with a polite and sincere greeting, makes the customer feel welcomed and appreciated, thus enhancing their experience
• Provide supportive measures to sales floor, fitting room, point of sale, and overall operational processes as requested
• Ensure that customers are acknowledged, appreciated and valued.
• Building a trustworthy bond with your clients is paramount to fulfilling their shopping needs
• Capitalize on omni chael options to ensure a hassle-free customer experience
• Faithfully execute our operational routines, covering BOPUS, BOSS, MLS, and SFS, to deliver superior customer experiences
• Create a trustworthy atmosphere with the customer by being honest and transparent in all your interactions
• Express gratitude and lend a hand to customers by implementing our business programs
• Engage customers throughout the transaction process while performing exchanges with precision and speed
• Empower customers to save smartly by working with them to optimize their Kohl’s credit card benefits
• Commences the opening of Kohl’s Card accounts
• Showing consideration and quick action towards questions or needs
Essential Functions:
An associate in this position will be required to operate standard office equipment, such as computers and printers, and use software programs such as word processing, spreadsheet, and email programs. It is essential to have accurate data entry skills and proficiency with a variety of computer software applications. Additionally, knowledge of proper file management procedures is a must.
• Proficiency in Time Management
• Prompt and consistent attendance in accordance with the company’s policy is important.
• Adapting to the dress code expectations is imperative.
• Possessing the willingness to learn and adhere to all company policies, procedures, and standards.
• The proficiency to understand, receive, and react to direction given by superiors and other company persoel.
• The skill to work collectively with others and establish positive relationships within a team.
• Skillfulness in managing time effectively to complete tasks swiftly and proficiently in a dynamic work environment.
• Successfully completing training initiatives offered by the company.
• Fundamental math and reading aptitudes, legible handwriting, and basic computer know-how.
• Capability to manage and communicate using various frequency devices, portable scaers, and other technological devices as per instructions.
• Willingness to work flexible hours, including nights, weekends and weekdays.
• Execute duties as per the requirements described in the Physical Qualifications section.
Physical Requirements:
• An essential aspect of this role involves frequently lifting items weighing up to 50 pounds, as well as occasionally handling heavier objects that may necessitate two people for safe handling.
• The position demands frequent kneeling and twisting.
• The capability to be on one’s feet and/or ambulate for the entire duration of a scheduled shift (which must exceed 8 hours).
• The skill to verify information via visual inspection and identify and examine goods.
• The aptitude to wear a mask or shield over the face and other safeguarding equipment.
• Potential to sustain exposure to varying temperatures, humidity, and other conditions while carrying out duties including curbside and truck unload.
Preferred Qualifications:
• Opportunity for Career Growth Without Prior Retail or Service Industry Experience
• Proficient in written and verbal communication, with the proficiency to persuade others with concise and articulate messaging.
• Being iately interested in discovering new information; an inherent desire to acquire knowledge
• Full commitment towards valuing and embracing diversity, while contributing towards an inclusive workplace environment
The pay grade commences at $14.00.