We have a REMOTE 3 month consulting opportunity for a IT Support Technician with solid experience working/supporting a Google Workspace environment, who also has experience supporting Okta and Atlassian tools such as Jira.
MUST HAVE / Required Qualifications…
• Experience Supporting Google Workspace
• Working and troubleshooting Okta
• Atlassian Suite such as JIRA and Confluence
Job Description
The IT specialist provides support for IT departments and end users ensuring that computer hardware, software, and networks work consistently and correctly. This includes processes such as system administration, computer setup/configuration, diagnosing computer issues (hardware/software), installing and upgrading systems (hardware/software), and troubleshooting IT equipment and software. The role works closely within the IT Team on all projects, software/process deployments, and new enterprise system implementations
Job Responsibilities
• Tier 1 area, account provisions, triaging, triaging hardware that is deployed, triaging redeployed, fixing broken equipment, if network is down at site—can someone assess servers.
• Quality, patient safety, and privacy are top priorities, made evident by your comprehensive and measurable support tactics
• Prioritizes incident response and service requests, ultimately solving end-users software and hardware issues through service desk best practices
• Key driver for navigating issues to their respective solutions or support teams
• Coach our team members through remote support with issue ticketing, virtual/phone, and chat channels.
• Ensures highest quality execution of our IT and Security compliance focused procedures
• Coordinate the creation and maintenance of our support knowledge, delivering self serve solutions aimed to increase our tech efficacy across the enterprise
• Works closely with other IT team colleagues to troubleshoot and escalate issues related to network performance, hardware, software services, telecommunications, and security procedures.
• Actively participates in IT team initiatives, collaborating with team members implementing and supporting Customers Technology standards, policies, and procedures.
• Proactive in finding/solving problems before they negatively affect your users, and ultimately Crossover members.
• Performs other duties as assigned or requested.
Qualifications
• Associate’s or Bachelor’s degree in Information Systems, Communication, Education, or related field.
• Minimum 3 years of helpdesk related experience
• General familiarity with:
? Desktop (ChromeOS, macOS, Windows, etc.) and mobile (iOS, Android) operating systems
? Online productivity tools (Google Apps, Adobe, Atlassian, Microsoft, Customer support and
notation tools, etc.)
? Network configuration, triaging ISP performance, coordinating remote diagnosis of outages
• Exhibits excellent attention to detail through written and verbal communication skills with the ability
to comfortably work in time critical/high-pressure situations and environments
• Demonstrated background in computer operations and extensive troubleshooting of IT functions
• Able to work independently, but in collaboration with a larger team
Preferred Qualifications
• Experience working in a clinical setting and/or with Healthcare Information Technology
• Experiencing administering systems:
? Atlassian, Jira Service Management, Confluence
? Google Workspace
? Okta
? Workspace One, Kandji
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We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law
