AXEN IT Consulting, a leading IT Services, and IT Consulting company is looking for a skilled and dynamic Live Chat Agent to join our team. This is a great opportunity for a highly motivated individual to work in a fast-paced and rewarding environment. As a Live Chat Agent, you will be responsible for providing excellent customer service and support to our clients through live chat interactions on our website.
Key Responsibilities:
• Engage with our clients through live chat interactions, responding to their inquiries and providing them with timely and accurate information.
• Act as the first point of contact for our clients through the live chat channel, representing AXEN IT Consulting in a professional and courteous manner.
• Proactively assist clients with any questions or concerns they may have and guide them through the website to find the information they are looking for.
• Work closely with our team of attorneys and legal professionals to stay updated on our services and successfully communicate them to our clients.
• Maintain a high level of customer satisfaction by providing exceptional service and resolving any issues that may arise.
• Keep detailed records of all live chat interactions and escalate any complex issues to the appropriate department or individual for further action.
• Stay up-to-date with industry trends, best practices, and new technologies to continuously improve our live chat service.
Qualifications:
• High school diploma or equivalent, college degree preferred.
• Minimum of 2 years of experience in a customer service role, preferably in a live chat setting.
• Excellent communication and interpersonal skills, with the ability to handle difficult conversations with professionalism and empathy.
• Strong multitasking skills with the ability to navigate between multiple chat conversations while providing prompt and accurate responses.
• Ability to work independently and within a team to achieve the desired goals and objectives.
• Knowledge of legal terminology and basic understanding of the legal process is an asset.
• Proficiency in typing and typing speed of at least 50 words per minute.
• Availability to work flexible shifts, including evenings and weekends, to ensure optimal coverage for our clients.
We offer a competitive salary, comprehensive benefits package, and a great work environment where you will have the opportunity to grow and develop your skills. If you have a passion for customer service and a desire to work in the legal industry, we want to hear from you
Join our team and be a part of a prestigious IT Services and IT Consulting institution dedicated to providing exceptional IT Services and IT Consulting services to our clients. Apply today!
Required qualifications:
• Legally authorized to work in the United States
Preferred qualifications:
• 1+ year of experience in the customer service industry
• 16 years or older
• At least high school diploma or equivalent or higher
• Management skills: resolving customer complaints
• Comfortable handling customer complaints
• 0-1 year of total work experience