Join our dynamic team at FedEx as a Customer Support Specialist specializing in Live Chat. As a remote team member, youÂ’ll be at the forefront of providing exceptional customer service through live chat interactions. This is a part-time position that allows you to work from the comfort of your home.
Key Responsibilities:
• Live Chat Assistance: Engage with customers in real-time through live chat, addressing inquiries, resolving issues, and providing assistance with FedEx services.
• Problem Solving: Effectively troubleshoot and resolve customer concerns, demonstrating a commitment to customer satisfaction.
• Product Knowledge: Stay informed about FedEx services, rates, and policies to provide accurate and up-to-date information to customers.
• Communication Skills: Clearly and concisely communicate information to customers, ensuring a positive and professional interaction.
What You Will Do:
• Engage with customers via live chat to understand and address their needs.
• Provide timely and accurate information regarding FedEx services, shipping, and tracking.
• Collaborate with team members to resolve complex customer issues.
• Utilize problem-solving skills to ensure customer satisfaction.
• Maintain a high level of professionalism in all customer interactions.
Benefits:
• Remote Work: Enjoy the flexibility of working from home, creating a comfortable and personalized work environment.
• Competitive Pay: Earn $30 per hour for your valuable contributions to our customer support team.
• Training and Development: Access ongoing training to enhance your skills and knowledge in customer service.
• Part-Time Schedule: Balance work and life with a part-time schedule that allows for flexibility.
How to Apply:
If youÂ’re passionate about delivering exceptional customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience to Apply For This Job.
