Join our dynamic team at Teleperformance and embark on a rewarding career as a Customer Specialist working from the comfort of your home. As a key member of our remote workforce, you will play a crucial role in providing exceptional customer service through live chat interactions. If you thrive in a fast-paced environment, excel in communication, and are passionate about delivering top-notch… customer experiences, this opportunity is perfect for you.
Key Responsibilities:
Live Chat Support: Engage with customers in real-time through live chat channels, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Product Knowledge: Acquire in-depth knowledge of our products and services to provide accurate and relevant information to customers.
Problem Resolution: Effectively troubleshoot customer concerns, providing efficient and satisfactory resolutions while maintaining a professional demeanor.
Customer Relationship Management: Build and maintain strong customer relationships by understanding their needs and fostering a customer-centric approach.
Documentation: Keep detailed and accurate records of customer interactions, feedback, and resolutions to contribute to continuous improvement.
What You Will Do:
Collaborate with a virtual team to deliver outstanding customer service through live chat channels.
Embrace and adapt to new technologies and tools for efficient communication and issue resolution.
Continuously enhance your product knowledge to stay informed about updates and changes.
Contribute to a positive team environment by sharing insights and best practices.
Requirements:
High school diploma or equivalent.
Proven customer service experience.
Excellent written communication skills.
Proficient in multitasking and managing time effectively.
Comfortable working in a remote environment.
Familiarity with live chat software and customer support platforms is a plus.
If you are passionate about customer service, enjoy working in a remote setting, and want to be part of a global team committed to excellence, apply now and take the next step in your career with Teleperformance
