Job Description: Live Chat Representative – Work from Home
Company Overview…
Coca-Cola, a global leader in the beverage industry, is seeking a highly motivated and experienced Live Chat Representative to join our team. As a trusted brand and an icon of refreshment, we are dedicated to providing exceptional customer service and building lasting relationships with our consumers. This position offers the flexibility to work remotely and the opportunity to contribute to our mission from the comfort of your own home.
Job Title: Live Chat Representative – Work from Home
Company: Coca-Cola
Location: Fort Worth, Texas, US
Job Type: Part-Time
Seniority: Associate Level
Years of Experience: 2
Responsibilities:
1. Engage with customers in real-time through live chat platforms to address their inquiries, provide product information, and resolve issues effectively and efficiently.
2. Provide exceptional customer service by promptly responding to incoming chat inquiries and maintaining a professional and courteous demeanor.
3. Utilize excellent written communication skills to clearly and concisely address customer concerns and provide accurate information.
4. Demonstrate a high level of product knowledge to answer inquiries about Coca-Cola’s diverse product portfolio, including ingredients, nutritional information, and availability.
5. Use active listening skills to understand customer needs, concerns, and feedback, and provide appropriate solutions or escalate complex issues to the appropriate department.
6. Maintain a comprehensive knowledge base and stay updated on product information, promotions, and company policies to provide accurate and up-to-date assistance to customers.
7. Collaborate with cross-functional teams to ensure timely resolution of customer issues, providing regular updates to customers as necessary.
8. Efficiently handle multiple chat conversations simultaneously while maintaining a high level of accuracy and attention to detail.
9. Document all customer interactions and important details accurately to maintain a comprehensive record of customer inquiries, feedback, and resolutions.
10. Continuously strive for personal and professional growth, staying up-to-date with relevant industry and customer service trends through self-paced learning and development opportunities.
Requirements:
1. Minimum of 2 years of experience in a customer service or live chat role, preferably in a fast-paced and customer-centric environment.
2. Excellent written communication skills, with the ability to convey information clearly, concisely, and professionally.
3. Strong problem-solving skills and the ability to think quickly and creatively to provide effective solutions to customer inquiries and issues.
4. Demonstrated ability to work independently and under minimal supervision, while maintaining a high level of productivity and professionalism.
5. Proven ability to multitask and manage time effectively, maintaining a high level of attention to detail and accuracy in a fast-paced work environment.
6. Exceptional interpersonal skills, including the ability to effectively cooperate and collaborate with cross-functional teams.
7. Proficiency in using live chat software and platforms, as well as basic computer applications, including Microsoft Office Suite.
8. Ability to adapt to changing technology and software platforms as necessary.
9. Hardworking and independent personality traits, with the ability to work well under pressure and meet challenging deadlines.
10. Commitment to delivering exceptional customer service and exceeding customer expectations.
Benefits:
1. Gym membership
2. Vision insurance
3. Joining bonus
Working Environment:
At Coca-Cola, we encourage calculated risk-taking to drive innovation and progress. Our working environment fosters creativity, collaboration, and continuous improvement. We provide the necessary resources, support, and opportunities for our employees to thrive and make a meaningful impact.
Deadline to Apply: February 10, 2024
Equal Opportunity Statement:
Coca-Cola is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws and regulations.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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