Chantecailles mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industrys most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.
A Beiersdorf prestige brand, Chantecailles global teams include some of the beauty industrys best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.
Online Specialist
Position Overview:
Chantecaille is searching for a part time (24 hours/week) Online Specialist to offer remote Live Chat and email support for our clients. This role is responsible for:
Position Responsibilities:
Answering client inquiries, resolving issues, and providing relevant product information and recommendations
Provide exceptional customer service to our clients thru Live Chat and email messaging
Respond in a timely, efficient, and professional manner
Resolve complaints by offering solutions or escalating to management
Document client interactions and follow up as appropriate
Stay up to date on product information, new releases, beauty industry trends and customer service best practices
Attend regional trainings twice/year
Qualifications:
An ability to multitask, prioritize and manage time effectively
Experience in a customer service role, luxury beauty industry preferred
Excellent verbal and written communication skills
Computer skill to include typing, and ability to navigate thru different software programs. Proficient in Microsoft Office and Outlook
Ability to handle sensitive information with confidentiality
Professional demeanor
Passion for beauty and conservation
Ability to work evenings (until 7pm EST), weekends and some holidays