Techone Global is seeking a talented Live Chat Specialist to join our remote team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through live chat interactions. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.
Responsibilities:
• Engage with customers through live chat to provide support and assistance
• Resolve customer inquiries and issues in a timely and professional manner
• Collaborate with internal teams to escalate and resolve complex customer issues
• Maintain accurate records of customer interactions and transactions
• Identify and report trends in customer issues to improve overall customer experience
Qualifications:
• Previous experience in customer service or a related field
• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in typing and using live chat software
Experience:
• 1+ years of experience in customer service or a related field
• Experience with live chat software is a plus
