Company Overview
1Stcommercialcredit is a leading provider of financial solutions, dedicated to helping businesses grow and succeed. We offer a range of services including accounts receivable financing, asset-based lending, and more. Our team is committed to delivering exceptional service and innovative financial products to our clients…
Job Title
Live Chat Support
Job Location
United States
Years of Experience
0-5 years
Job Description
We are seeking a motivated and customer-focused Live Chat Support representative to join our team. The ideal candidate will be responsible for providing real-time assistance to our clients through live chat, ensuring a high level of customer satisfaction. This role is essential for maintaining our commitment to exceptional service and requires excellent communication skills and a proactive approach to problem-solving.
Key Responsibilities
• Provide real-time support to customers via live chat.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain a high level of professionalism and empathy in all interactions.
• Document and escalate issues as needed to ensure timely resolution.
• Collaborate with other team members to improve customer service processes.
• Stay updated on company products, services, and policies to provide accurate information.
Required Skills
• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency in using live chat software and other customer service tools.
• Customer-focused mindset with a positive attitude.
• Ability to work independently and as part of a team.
Additional Information
This is a full-time position with competitive compensation and benefits. We are an equal opportunity employer and welcome applications from all qualified candidates
