Simard & Sons Inc. is a reputable company known for its dedication to excellence and innovation in the industry. With a strong history and a commitment to delivering top-quality products and services, the company consistently meets the needs of its clients. Simard & Sons Inc. values precision, efficiency, and forward-thinking solutions, making it a trusted name in the market. The companyÂ’s focus… on quality and customer satisfaction drives its success and growth in the industry.
Job Overview:
We are seeking a motivated and customer-oriented individual to join our team as a Live Chat Support Representative. This role involves assisting customers through our online chat platform, providing them with real-time solutions to their inquiries, and ensuring a positive customer experience.
Responsibilities:
• Respond to customer inquiries via live chat promptly and professionally.
• Assist customers with product information, troubleshooting, and order processing.
• Resolve customer complaints and issues efficiently while maintaining a friendly demeanor.
• Escalate complex issues to the appropriate department when necessary.
• Keep accurate records of customer interactions and update customer profiles.
• Collaborate with team members to ensure consistent and accurate information is provided to customers.
• Stay updated on company products, services, and promotions to offer accurate assistance.
• Provide feedback to the team on recurring customer issues to improve service quality.
Qualifications:
• High school diploma or equivalent; additional education or certifications are a plus.
• Previous experience in customer service or live chat support is preferred.
• Excellent written communication skills and the ability to type quickly and accurately.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work independently in a remote environment.
• Comfortable using various chat platforms and CRM software.
• Flexibility to work different shifts, including evenings and weekends, if required.
Benefits:
• Competitive hourly wage.
• Flexible working hours with both full-time and part-time positions available.
• Opportunity to work from home and maintain a work-life balance.
• Training and development programs to enhance your skills.
• A supportive and collaborative team environment
