Job Title: Medical Customer Service Representative – Urgently Hiring!
Location: Rockville, MD – 100% onsite for 6 months, then hybrid 2 days remote/3 days onsite
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Job Description:
We are seeking a highly motivated and customer-focused Medical Customer Service Representative to join our team in Rockville, MD. In this role, you will serve as the primary point of contact for patients and clients, providing assistance with a variety of inquiries, claims, and eligibility issues. The ideal candidate will have strong communication skills, be detail-oriented, and have a working knowledge of medical systems and claims processing.
Responsibilities:
• Obtain and maintain a working knowledge of basic plan provisions, multiple benefit schedules, eligibility systems, claim systems, etc.
• Respond promptly and accurately to phone calls, e-mails, walk-in participants, and written correspondence by answering questions and explaining claim payments and denials.
• Quote self-payment amounts, verify eligibility and benefits, research eligibility or claim issues, and update eligibility with outside vendors.
• Document all patient interactions in patient account system
• Perform various clerical duties, including entering enrollment forms, processing working spouse forms, special fund claims, and disability claims.
• Handle messages from after hours mailbox and follow up with patients as needed
Qualifications:
• Minimum 1 year of experience in a healthcare call center setting
• Must be able to pass a typing test at 40 WPM
• Knowledge of medical terminology and claims processes is a plus.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and medical software.
Pay Details: $22.00 to $24.00 per hour
Search managed by: Marissa Osorio
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance