Description:
The primary function of this position is to update database within the markets assigned.
Assist with maintaining database by entering new and updated customer and account information, reconcile incoming census and request new lead information.
Reconcile census, drive maintenance, and enter new lead information of existing facilities.
Enter new admissions into the CRM system and set them up as an account.
Send out and receive mail and packages, update returned mail.
Update the parent/home account with death and discharges.
Send and receive faxes and emails.
Other duties as assigned.
Requirements:
High school diploma or equivalent is required
Proficiency in Microsoft Office (Word, Excel, Outlook)
1-3 years of customer service experience with service company preferred
Salesforce.com or CRM experience preferred
Customer service responds promptly to customer needs, responds to requests for service and assistance and meets commitments.
Reconciliation Skills – ability to reconcile from difference sources to get an accurate picture.
Organizational Skills – the individual prioritizes and plans work activities and uses time efficiently.
Quality control/Attention to detail the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
Adaptability the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
Dependability the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Able to work in team environment.
Benefits:
PTO and Paid Holidays for FT Employees
401k Retirement Plan with Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.
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