Description:
• Support critical business functions related to lab collection and transcription, insurance and eligibility verification
• Work with team members through ZenDesk, Slack, and internal medical records systems to process a variety of administrative workflows
• Execute manual insurance checks using existing processes and tools to ensure patients are eligible for treatment
• Follow established processes while providing insights and feedback for improvements
• Maintain team SLAs to support internal stakeholders
• Assist with tasks, as needed, to support the larger Member Support and Virta teams
• Facilitate applicant and patient communications while maintaining HIPAA compliance
Requirements:
• Available to work 40 hours per week and flexibility to work weekends as needed
• Strong and effective communication skills, with the ability to problem solve
• Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies
• High… attention to detail in order to effectively solve tickets the first time around and accurately input data into VirtaÂ’s EMR platform
• Ability to think critically and be data-driven in solving patient problems
• Operational experience, especially in a fast-growing, rapidly changing environment
Benefits
