Description:
• Monitor network infrastructure using various network management tools to ensure uptime and performance.
• Detect and troubleshoot network incidents, identifying root causes and implementing timely resolutions.
• Escalate complex technical issues to senior team members or appropriate departments for resolution.
• Coordinate with internal and external stakeholders to ensure effective incident response and communication.
• Maintain accurate documentation of network incidents, configurations, and resolutions.
• Participate in on-call rotation to provide 24/7 support for network-related emergencies.
• Contribute to the continuous improvement of network monitoring processes and tools.
Requirements:
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience as a NOC Engineer or similar role in a fast-paced environment.
• Strong knowledge of network protocols, topologies, and architectures.
• Familiarity with network monitoring tools and technologies.
• Excellent problem-solving skills and the ability to analyze and troubleshoot complex network issues.
• Effective communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team.
• Industry certifications such as CCNA, CCNP, or equivalent are a plus.
• Experience with scripting languages (Python, Bash) is an advantage.
Benefits:
• Competitive salary and benefits package.
• Professional development opportunities and certification support.
• Collaborative and inclusive work environment.
• Opportunities to work on cutting-edge technologies.
• Chance to grow your career with a forward-thinking company.