At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of… employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!
The Office Manager will report directly to our Palo Alto, CA office. This role will be part-time approximately 15-20 hours/week.
Responsibilities
• Manage the Talkdesk workplace, ensuring our office is welcoming to employees and visitors, and is a positive reflection of our culture and team
• Greeting incoming guests/candidates/partners/customers
• Distribute mail and deliveries and coordinate outgoing shipments (FedEx, UPS, etc)
• Handle highly confidential and sensitive information
• Manage various vendors to keep the office and kitchen stocked and running smoothly
• Keep kitchen, conference rooms and common areas tidy and ready for productive work
• Maintain office facilities and interface with building management when necessary
• Help with the planning and execution of office culture events (happy hours, celebrations, etc.)
• Assist with the People Ops team to onboard new employees
• Support with basic IT-related activities as needed
• Liaise with property management and vendors, including cleaning, catering, security services, and attend fire safety meetings
Requirements
• 2+ years of office/administrative experience in a fast-paced environment
• A friendly, positive attitude
• Skilled problem solver
• Customer-focused
• Excellent verbal and written communication skills skills
• Excellent time management skills and ability to multitask
• Strong organizational skills with meticulous attention to detail
• Self-directed
• Able to adapt to change and prioritize accordingly
Work Environment And Physical Requirements
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status
