Job Summary
American Express is seeking dynamic and customer-focused individuals to join our team as Virtual Assistants. This is a part-time, remote position with flexible scheduling opportunities. The role requires working up to 4 hours per day and offers a competitive hourly rate. As an employee of American Express, you will enjoy comprehensive benefits including health and dental coverage, paid training, and paid vacation time.
Job Description
As an American Express Virtual Assistant, you will play a critical role in providing top-notch support and assistance to our valued card members. Your primary responsibility will be to handle customer inquiries through various communication channels, including email, chat, and phone calls. This position offers the flexibility to work from the comfort of your home while being part of a world-class team dedicated to excellent customer service.
Your day-to-day work will involve addressing customer concerns, resolving billing issues, processing payments, and providing information about American Express products and services. Successful candidates will possess excellent communication skills, a keen attention to detail, and a passion for helping others.
We are committed to providing our team members with opportunities for growth and development, so youÂ’ll receive thorough training and ongoing support to excel in this role. Additionally, being part of American Express means youÂ’ll be joining a company with a strong reputation for ethical business practices and a commitment to employee well-being.
Requirements
– High-speed internet connection and a reliable home office setup.
– Excellent verbal and written communication skills.
– Ability to handle multiple tasks efficiently.
– Strong problem-solving skills and attention to detail.
– Proficiency in basic computer applications.
– Previous customer service experience is preferred.
– Must be eligible to work in the United States.
Responsibilities
– Respond to customer inquiries and provide assistance via phone, chat, and email.
– Resolve customer issues in a timely and efficient manner.
– Process transactions and update customer accounts accurately.
– Provide information about American Express products and services.
– Maintain customer privacy and adhere to company policies.
– Keep detailed records of customer interactions and transactions.
– Collaborate with team members to improve the customer experience.
Benefits
– Comprehensive health and dental insurance.
– Paid training programs to enhance your skills.
– Generous paid vacation and holiday leave.
– Opportunities for career advancement within American Express.
– Flexible work schedule to balance personal and professional life.
– Access to employee assistance programs.
Educational Qualifications
– High school diploma or equivalent required.
– College degree preferred, but not mandatory.
Experience
– Prior experience in customer service or a related field is a plus.
– Familiarity with American Express products and services is advantageous.
Company Overview
American Express is a globally recognized service company, providing innovative payment, travel, and expense management solutions for individuals and businesses. With a legacy of excellence and a commitment to customer satisfaction, American Express empowers its employees to deliver exceptional experiences. Our virtual assistant roles exemplify this commitment by offering flexible work-from-home opportunities that prioritize work-life balance and personal growth. Join us and become part of a company that values integrity, teamwork, and service excellence.
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