Overview
We are seeking a dedicated and proactive Online Chat Rep to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance through online chat platforms. Your ability to communicate effectively and analyze customer needs will play a crucial role in enhancing client satisfaction and fostering long-term relationships.
Responsibilities
• Engage with customers via online chat, addressing inquiries and providing solutions in a timely manner.
• Utilize strong communication skills to convey information clearly and effectively.
• Analyze customer requests to provide accurate information and resolve issues efficiently.
• Assist with data entry tasks, ensuring all customer interactions are documented accurately in the system.
• Handle outbound calling as necessary to follow up on customer inquiries or concerns.
• Provide exceptional customer service by understanding client needs and delivering appropriate solutions.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Maintain a high level of professionalism while managing multiple chats simultaneously.
Requirements
• Previous experience in customer service or client services is preferred.
• Strong computer skills, including proficiency in data entry and familiarity with chat software.
• Ability to communicate effectively in both written and verbal formats.
• Strong analytical skills to assess customer needs and provide tailored responses.
• Ability to work independently while contributing positively to team dynamics.
• A proactive attitude towards problem-solving and customer satisfaction.
If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we encourage you to apply for the position of Online Chat Reps. Join us in making a difference for our customers every day!
Job Types: Full-time, Part-time
Pay: $25.11 – $34.38 per hour
Shift:
• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift
• Split shift
People with a criminal record are encouraged to apply
Education:
• High school or equivalent (Required)
Experience:
• Customer support: 1 year (Preferred)
Location:
• Florida (Preferred)
Work Location: Remote