Job Description: Online Chat Agent – Sales (Inbound & Outbound)
Job Location: Remote
Shift Time: Night shift (09:30 PM to 07:00 AM) IST( Including Break)
Working days: Monday to Saturday
Employment Type: Full Time
Experience: Fresher/1-2 years (Preferred)
Compensation: 3 LPA (Negotiable)
Education: UG/PG (Any Graduate)
No. of vacancy: 1
Industry: Retail and Furniture
We are seeking Online Chat Agent – Sales for an International Process.
Overview: We are looking for a proactive and enthusiastic Online Chat Agent to join our sales team. In this role, you will interact with potential clients through live chat, offering expert guidance on our services, addressing inquiries, and converting leads into satisfied customers.
Key Responsibilities:
Engage with prospective clients via live chat and calls providing timely and accurate responses to inquiries about our digital marketing services.
Identify customer needs and recommend appropriate solutions to drive sales.
Assist clients in navigating our service offerings and understanding how they can benefit their businesses.
Proactively follow up with leads and encourage them to take the next steps in the sales process.
Maintain detailed records of customer interactions and sales activities in our CRM system.
Collaborate with the sales and marketing teams to refine chat strategies and enhance customer engagement.
Stay informed about industry trends, competitive landscape, and product knowledge to provide insightful recommendations to clients.
Meet or exceed daily and monthly sales targets while maintaining high customer satisfaction levels.
Qualifications:
Previous experience in Online sales, or a similar role, preferably in a digital marketing environment.
Excellent written and verbal communication skills with a strong ability to engage and persuade customers.
Excellent interpersonal and business communication skills verbal and written.
Proficient in using live chat tools and CRM software.
Ability to work independently and manage time effectively in a fast-paced setting.
A positive attitude and a passion for helping clients succeed.
Preferred Skills:
Experience with upselling and cross-selling in a digital services context.
Excellent Communication Skills both written and Verbal.
What We Offer:
Comprehensive training and ongoing professional development.
Opportunities for career advancement within a rapidly growing company.
A supportive and collaborative work environment.
Note: Candidates must have their own Laptop and Wi-Fi Connection.
Job Type: Full-time
Pay: ₹20,000.00 – ₹35,000.00 per month
Benefits:
• Work from home
Schedule:
• Night shift
• Weekend availability
Work Location: Remote
