We are hiring for our client – LeadGen Media Group.
Overview…
The Online Chat Service (Customer Service Representative) plays a crucial role in providing excellent customer service and support through online chat platforms. They are responsible for addressing customer inquiries, resolving issues, and providing product information in a timely and professional manner.
Key Responsibilities
• Responding to customer inquiries and resolving issues via online chat
• Providing accurate product information and assistance to customers
• Offering support and guidance to customers navigating the company’s website or online platforms
• Ensuring customer satisfaction through effective communication and problem-solving
• Identifying and escalating priority issues to the appropriate channels
• Documenting customer interactions and feedback
• Adhering to company policies and procedures
• Collaborating with team members to improve overall customer experience
• Maintaining a positive and professional attitude in all customer interactions
• Adapting to changes in products, services, and policies to provide accurate information
• Meeting established goals for chat volume, customer satisfaction, and resolution time
• Utilizing various software and tools to efficiently assist customers
• Keeping abreast of product updates and modifications
• Engaging in continuous training and development to enhance skills
• Contributing to a positive and collaborative team environment
Required Qualifications
• High school diploma or equivalent
• Proven experience in customer service or a related field
• Excellent written and verbal communication skills
• Strong typing and multitasking abilities
• Ability to remain calm and professional in high-pressure situations
• Problem-solving and conflict resolution skills
• Proficiency in using chat software and online platforms
• Tech-savvy with the ability to navigate online tools and resources
• Empathetic and attentive to customer needs
• Adaptability to various communication styles and customer personalities
• Ability to work collaboratively in a team environment
• Strong attention to detail and accuracy
• Flexibility to work various shifts, including weekends and holidays
• Understanding of customer satisfaction principles and practices
• Knowledge of company products, services, and policies
Skills: communication,problem-solving,attention to detail,chat software,online chat support,online chat,empathy,conflict resolution,multitasking,tech-savvy,customer service
