Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as an Online Customer Service Representative. As the first point of contact for our customers, you will provide exceptional support and resolve issues in a timely and professional manner via phone, email, chat, or social media…
Responsibilities:
路 Respond to customer inquiries and concerns in a friendly and courteous manner
路 Resolve customer issues and complaints in a timely and professional manner
路 Provide accurate information about products and services
路 Utilize problem-solving skills to address customer concerns
路 Meet or exceed customer satisfaction and performance metrics
路 Work in a fast-paced environment and adapt to changing priorities
路 Collaborate with internal teams to resolve customer issues
Requirements:
路 High school diploma or equivalent required
路 0-1 year of customer service experience (previous experience in a call center or retail environment is a plus)
路 Excellent communication and interpersonal skills
路 Ability to work in a fast-paced environment and adapt to changing priorities
路 Basic computer skills and ability to learn new software
路 Reliable internet connection and dedicated workspace (for remote positions)
Working Conditions:
路 Full-time or part-time positions available
路 Remote or on-site work options (depending on the company)
路 Flexible scheduling, including weekends and holidays (depending on the company
